Engagement that moves the outcomes you’re measured on.
Carenet unifies people, clinical expertise, and AI into one platform that engages members and patients across the care journey — closing care gaps and lifting quality and Star Ratings for payers, providers, and health-services organizations.
99%
patient satisfaction
135M
interactions / year
1 in 3
Americans reached
Independently accredited & audited
One platform that turns every member touchpoint into measurable progress — people, clinical expertise, and AI, working as one.
People
Thousands of licensed nurses, social workers, advocates, and coaches at the core.
Intelligence
AI that personalizes every interaction and routes it in real time.
Scale
Onshore, nearshore, and farshore delivery — consistent quality, around the clock.
Four ways we move your members forward
One operating model, applied across the moments that decide cost, quality, and experience.
From data to measurable outcome — in one loop
The platform, clinical staffing, and playbooks already exist. You connect once; we run the engagement and prove the result.
Connect
We integrate with your data, eligibility, and care systems, then segment members by need, risk, and opportunity.
Engage
AI-personalized outreach reaches each member on the right channel — voice, SMS, app, or email — at the right moment.
Resolve
Licensed clinicians and trained advocates own the interaction end to end: triage, coaching, navigation, scheduling.
Measure
Every interaction feeds real-time intelligence — care gaps closed, Star Ratings, satisfaction, and ROI.
+0.4★
Star Rating impact
The numbers behind the work
Trusted by 500+ premier payers, providers, and health-services organizations to engage their members at scale.
0M
Multi-channel interactions every year
1 in 3
Americans reached by Carenet solutions
0%
Patient satisfaction across programs
3:1
Average ROI on virtual-care programs
The expertise behind every outcome
Four capabilities, working as one — the combination that turns engagement into measurable results.
Intelligent Engagement™
Our AI-powered framework connecting people, data, and technology across the entire care journey.
Advanced technology
AI-powered Intelligent Engagement™ personalizes every interaction and optimizes routing in real time.
Actionable insights
Real-time intelligence that turns every interaction into measurable improvement.
Global operations
Onshore, nearshore, and farshore delivery at scale — consistent quality, around the clock.
Clinical expertise
Thousands of clinically trained nurses, social workers, and health coaches at the core.
Trusted by the organizations we serve
Our partnership with Carenet is vital to providing our members with exceptional customer service and guidance. We trust them completely to interact with our members as a seamless extension of our organization and culture.
I have found Carenet to be a world-class organization. The executive staff is forward-thinking, utilizing state-of-the-art approaches to solve partner problems.
Having toured Carenet and participated in multiple calibrations, I am consistently impressed with the culture of quality and the 'wow' factor that they bring to the table for my clients' members.
Independently accredited, audited, and certified
You don't have to take our word for it — independent bodies rigorously test how we operate and protect your data. Hover any badge to see what it means for you.
URAC
Health Call Center Accreditation
Independently verified call-center quality — clinically sound guidance on every member interaction.NCQA
Quality Accreditation
Built to the standards that define healthcare quality, HEDIS, and Star Ratings performance.SOC 2
AICPA SOC for Service Organizations
An independent audit of our security controls — your data is handled with proven safeguards.HITRUST
CSF r2 Certified
Healthcare's most rigorous security certification — your members' PHI is protected to the highest standard.PCI DSS
Payment Card Industry
Certified to the payment-card security standard — sensitive data protected end to end.Questions healthcare leaders ask
Yes. Carenet is HITRUST CSF r2 certified, SOC 2 audited, and PCI DSS compliant. PHI is handled under strict, independently verified controls across every channel and delivery center.
Let’s move your numbers.
Tell us about your goals and we’ll show you exactly how we can help — usually within one business day.